How can I make my USB headset work correctly?

My phone is an HTC One running Android 4.4.2, and the headset is a Logitech G35. I've tried connecting the headset to the phone with a USB OTG cable several times with mixed results:

• The buttons on the headset (play/pause, skip, volume) always work.


• Sound sometimes comes out of the phone, sometimes comes out of the headset, and sometimes doesn't come out at all.


• When sound DOES come out of the headset, it's either at "full volume" (not as loud as I would expect it to be) or muted. The phone won't let me set it to anything in between.


• Someone called once while I had sound coming out of it: the phone used the built-in speakers & mic for the call.

It works just fine with my laptop (running Linux Mint) so it shouldn't need any special drivers. I'd like to make it work properly because it sounds much better than my earbuds and is pretty good at blocking out noise. I haven't really tried the mic and I'm not too worried about it. What do I need to do to make it work? Am I just overlooking a setting or something?

Update: I found this question and ran the diagnostic. It looks like it should have full support for USB devices, so I don't know why it's not working.